Returns

In the event you would like to return or exchange, our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can not offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items are not eligible for return or exchange.

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at HELLO@NEMASTILNEWYORK.COM and send your item to: 28 Cook Street #4R, Brooklyn, NY, 11206, United States.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

To return your product, you should mail your product to: 28 Cook Street #4r, Brooklyn, NY, 11206, United States.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.